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02 July 2007 @ 10:34 pm
Help me, please????  
I beg of those gifted with the computer speak and knowledge, how do I fix my Firefox Browser? I updated with that new shite and now NONE of it works. It did earlier, but then the bro wanted to use it and it crapped out on him and now I'm on IExplorer. GAH! Shoot me, shoot me now!!! Anyway none of the tabs will load, I get the 'Problem Loading Page' of DOOM!

I tried to do a System Restore. Not happening. Then I tried to undo the update by searching Mozzila.com and I have NO IDEA what the previous version was numbered NOR where to find it. FRAK! I KNEW I shouldn't have updated this frakker! FRAK!

*iz frustrated*

To be fair the thingy warned me that the JavaScript something or other add-on was not available.

I will write you fic and/or do your homework as thanks. zomg!
Current Mood: frustratedfrustrated
The Windrushingwind on July 3rd, 2007 09:59 am (UTC)
OK, step #1. BREATHE. :) It's good for you. :)

The first thing you should do is completely uninstall Firefox, and then re-download it and reinstall it. I had a similar problem when updating a few months ago, and that's what I had to do.

To keep your bookmarks, open up My Computer. Click on "Tools" on the top toolbar, and go down and select "Folder Options". Click on the "View" tab, and then under the "Advanced Settings" box, click the bubble that says "Show hidden files and folders." Hit OK.

Navigate to C:\Documents and Settings\YourName\Application Data\Mozilla\Firefox\Profiles. "YourName" is whatever you Windows account name is. For example, mine is "Amanda", so mine looks like this: C:\Documents and Settings\Amanda\Application Data\Mozilla\Firefox\Profiles

When you get to this folder, there should be another folder inside with an odd name. For example, my folder's name is "vnd7brom.default". Whatever it is named, double click it and go inside. To save your bookmarks, there are three files you are looking for. Bookmarks.html, bookmarks.bak, and bookmarks.html.sbsd.bak (if you can't find the last one, it should still work with the first two--bookmarks.bak is the essential file). Copy these three files and paste them to your desktop (be careful not to simply make shortcuts).

Then uninstall Firefox, then re-download it from the Mozilla site and reinstall. To put your bookmarks back into place, open a Firefox window, click on "Bookmarks", go to "Organize Bookmarks". Then in the new window that pops up, click on "File", then go down to "Import", select "From File", and then navigate to the desktop and select those three files. And Volia, your bookmarks will be back in place. :)

Sometimes the updates botch the already-working-fine program, even though there is nothing wrong with the update itself. It just doesn't install correctly sometimes. I've had that problem before. My current version of Firefox is, and it works great. :)

If uninstalling and reinstalling does not help, reply and let me know, and I'll see what I can come up with.
Sunny: X Mulder paniksunny_serenity on July 4th, 2007 09:13 am (UTC)
ZOMG! First of all THANKYOU SO much for all the detail and the reminder to breathe. *hugs* It was a good thing I had work and stuff to keep me busy.

I followed the instructions to the T. However when I got to the uninstall/reinstall Firefox opened automatically and still had the same tabs with the 'Problem Loading Page' message. I didn't even get to the bookmarks back in place part and they were already there. :(

Maybe I did something wrong? *meep*
The Windrushingwind on July 5th, 2007 06:41 am (UTC)

Download this program. It is an uninstall utility you can use with virtually any program on your computer (and it is very small in size). You don't even have to install it. Once you open it, scroll down to Firefox and right-click, and select "Uninstall Selected Software". If Firefox pops open again, close it and try again. If it persists in opening, leave it open and try to uninstall (it should cut off on its own).

If that works, then just reinstall and restore your bookmarks.

If it still won't work, let me know and I'll get you to send me some system files so I can try to figure out what's wrong.

*hugs* I'm sorry you're having trouble. :(
Sunny: Buffy AAAHHHHH!!!sunny_serenity on July 6th, 2007 08:20 am (UTC)
Wow, you are such a help zomg! *glomps* *hugs*

But there's bad news. It still didn't work. Bah! :( I don't really know what's going on.